Openhand Studio

Trace ABC Support

Questions, troubleshooting, and how to reach us.

My child's finger doesn't seem to count

Start on the numbered dot and follow the dotted line. If the finger slips off, just lift it and start again from where the colour stops, or from the dot. There are no wrong answers and nothing is lost.

How do the stars and stickers work?

Finishing a letter or number earns a star, up to three stars each time it is traced again. The first time a new letter or number is finished, it also earns a sticker.

How do I get to the settings?

Tap the gear on the home screen and answer the grown-ups question. Settings has the sound and haptics switches, this support page, the privacy policy and a reset button.

There is no sound

Check that the ringer switch is not on silent and that the device volume is up. Sounds can also be switched on or off in the grown-ups settings.

Where is my child's progress stored?

Only on the device. Trace ABC has no account and no server, so deleting the app deletes the stars and stickers.

I found a bug, or have a feature request

Email us with what happened and what you expected instead.

Contact

g.ekseulidze@gmail.com

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