Openhand Studio

VisaWise Support

Questions, troubleshooting, and how to reach us.

Is VisaWise legal advice?

No. VisaWise is informational only — checklists are a starting point, not a substitute for official government guidance or a licensed immigration professional. Always confirm requirements with the relevant government source.

Where is my data stored?

On your device, and — if you're signed in to iCloud — backed up privately to your own iCloud account. VisaWise has no servers and never sees your data.

Why can't I mark a checklist step complete?

The free tier lets you view every step but only complete the first 3 in a checklist. Upgrading to VisaWise Pro unlocks the rest.

Why can't I scan a document?

The document vault (camera scanning and storage) is part of VisaWise Pro.

How do I unlock multiple processes, all templates, or the vault?

These are part of VisaWise Pro, available as an in-app subscription.

How do I cancel or manage my subscription?

Go to Settings → [your name] → Subscriptions on your device.

I found a bug, or have a feature request

Email us with your device model and iOS version if it's a bug — that's usually all we need to reproduce it.

Contact

g.ekseulidze@gmail.com

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